EDUCATION
Darden Graduate School of Business Administration
Charlottesville, VA
University of Virginia
Candidate for Masters of Business Administration, May 2002
- Selected as Admissions Interviewer, Consulting Club,
Graduate Women in Business, Cold Call Chorus.
Harvard University Cambridge, MA
B.A., Social Studies, an interdisciplinary honors-only major,
Cum Laude, June 1994
- Thomas Watson Memorial Scholarship, Harvard College
Scholarship, Dean's List.
EXPERIENCE
Summer 2001 Booz Allen & Hamilton Vienna, VA
Summer Associate
- Worked with team on IT customer segmentation model based
on customer needs analysis and IT service capabilities
assessment for a large government client.
- Presented research findings to senior client executive,
building consensus with the client before final
presentation.
- Participated in team presentation of customer
segmentation to senior executives at client that resulted in
an extended engagement with the client.
1997-2000 Cap Gemini Ernst & Young Vienna, VA
Senior Consultant
- Served in roles of increasing responsibility as Team and
Project Lead in client work involving
Internet systems design, technology support, and change
management.
Project Management and Team Leadership
- Established and managed technology support services on
client site for a major non-profit organization. Coordinated
with network infrastructure team to implement a new
multi-site network and desktop PC environment for the
client.
- Led client/consultant team of four in planning sessions
to determine requirements for new worldwide cash
concentration system for the US government using Internet
technologies.
- Presented issues in critical meeting with client that
resulted in an additional $5 million dollars of work.
- Facilitated business requirement analysis sessions for a
15-member team composed of a financial services firm
(client), the US Treasury (client’s customer), and
consultants.
- Organized, trained, and supervised technology support
staff of nine for major outsourcing client.
- Managed critical technology problem resolution for
outsourcing client. Communicated business impact of
technology issues to non-technical client senior executives.
Analysis and Design
- Analyzed client business requirements to create model
for US Treasury Internet system. Communicated requirements
and constraints to software development team.
- Guided user-interface and workflow development design
based on client business needs.
- Designed and implemented support and change management
processes in response to analysis of growing client
technology support and cost issues.
1994-1996 The Atlanta Committee for the Olympic Games
Atlanta, GA
Problem Manager
- Planned and provided technology support for event
involving 31 sport venues, 3000 staff, 75,000 volunteers,
international clients and media.
- Supervised and trained 20 Problem Coordinators in the
Technology Operations Center during the Games as
second-level support; managed and tracked problem
resolution.
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General Manager Resume |
